250–300 words with references
write 250–300 words that respond to the following questions with your thoughts, ideas, and comments. This will be the foundation for future discussions by your classmates. Be substantive and clear, and use examples to reinforce your ideas.
Discuss the following points regarding the evolution of total quality management concepts:
- Prior to the advent of the total quality management concept, what was senior management’s typical approach toward quality?
- What has led to the more comprehensive strategic view about total quality management?